Introduction
There are various ways to solve a problem. All ideas need some set of predefined steps to follow. Also, it is really critical to document all step to get the proper solution with an efficient fashion.
As per our opinion, there are some set of steps which every worker has to follow in order to solve a problem to get the best outcome.
Please follow the steps below –
Understand the Problem
Understand the problem is a very critical step in the process of solving a problem. It performs a critical role and set the ground for further analysis. This step includes numerous sub-steps and sequential information which everyone has to know or gather before moving to the next step.
The worker should understand, what is the problem asking you to do?
What are the Inputs and output for the Problem?
Also, the worker has to write down the unit test cases with all possible scenarios.
Expected Behavior
It is always a good practice to know the client expectation or expected outcome from after problem got resolved.
The worker can think in the right direction once knowing the expected outcome and work effectively to achieve the goal.
Supporting Information
The worker should collect all relevant information which is required to solve a problem. There are many outstanding questions come in mind like what kinds of method or process has to follow.
Is there any specific technologies has to use?
Is there any past experience or document available?
The location of documents related to functionality or issue if any.
Is there document required to prepare?
Analyze and/or Debug
This is the main steps to solve a problem and need extra focus. The worker has to analyze the issue from the basic and utilize all information gathered in the previous steps.
Start the analysis from the basic and increase the level in the further process until the solution accomplished.
The worker should create the exact environment the same as production or where the problem occurred. This kind of environment gives an accurate conclusion.
The worker should do the debug if the problem is related to programming.
Testing
Testing is the backbone of any solution and needs extra attention. This step is making sure the solution provided by the worker is working fine with positive as well as negative scenarios. This step should get the same amount of time what we spent during the previous step (Analyze and/or Debug). Also, it should be done by the third party who knows the system but no close relation to the worker who did the analysis. The worker (Tester) should involve in this process from the beginning and write down their own unit test cases. The tester has to test all possible scenarios and other related functionality before marking it as complete.
The tester should schedule meeting with business and developer before and after the testing process and make sure expected outcome is achieved.
Once all parties like Business, Reporter, Developers and Product owner, Testers are satisfied with the solution then Reporter should mark this problem as completed and upload all supporting documents in the tracking system.
Hope you enjoy the tutorial, Please post your comments and suggestion.