IBM Cúram Case Management is a software solution developed by IBM that focuses on providing comprehensive case management capabilities for social program management. It is specifically designed for government agencies and organizations that administer social welfare programs, such as healthcare, social security, housing, and employment assistance.
Cúram Case Management aims to streamline and automate the management of complex cases and processes, allowing agencies to deliver better services and outcomes for their clients. It offers a range of features and functionalities to support case workers in their daily tasks, including:
- Case and eligibility management: Cúram Case Management provides tools to create, update, and track individual cases. It allows case workers to assess eligibility criteria, determine benefit entitlements, and manage ongoing case details.
- Workflow automation: The solution offers workflow automation capabilities to streamline and standardize processes. It helps automate repetitive tasks, facilitates information sharing, and ensures compliance with policies and regulations.
- Integration and data sharing: Cúram Case Management supports integration with various data sources, allowing case workers to access relevant information from multiple systems. It promotes information sharing across different agencies and departments involved in social programs.
- Collaboration and communication: The software provides collaboration tools that enable case workers to communicate with clients, service providers, and other stakeholders involved in a case. It facilitates secure messaging, document sharing, and real-time collaboration.
- Reporting and analytics: Cúram Case Management includes reporting and analytics features to generate insights and monitor performance. It allows agencies to track outcomes, measure program effectiveness, and identify areas for improvement.
- Mobility and accessibility: The solution is designed to be accessible from different devices and platforms, enabling case workers to work remotely or in the field. It supports mobile access, ensuring that critical information is available when and where it is needed.
IBM Cúram Case Management is known for its flexibility and configurability, allowing organizations to adapt the system to their specific needs and program requirements. It aims to improve efficiency, enhance service delivery, and promote better outcomes for individuals and families receiving social assistance.